A successful BPR implementation brings significant improvement to productivity, customer service and bottom-line. A number of brain storming sessions are held with ACSE project team and other stakeholders, where current business processes are critically analyzed to determine non value adding activities and identify excess control and check, always with customer value as a focal point. Impact of new technologies on process improvement is also evaluated. New process ideas with reduced check and control and enabling technologies such as Workflow automation and ERP, are envisaged